By Syed M A Z
•Sep 26, 2019
it was a good learning experience , i wish it was a bit more detailed and not limited to call centers , still it has taught me a great deal
By Ijeoma B
•Mar 24, 2019
This course is exceptionally detailed. I have gained insights into aspects of Customer Engagement that I never imagined existed. Fantastic!
By Dishank M
•Jul 26, 2020
Nice course with quality content! However I expected more content on Customer Engagement rather than Customer support in this course.
By Abigail G
•Nov 27, 2023
this course is very wide and actually covers a wider concept of the a proper workspace tecnicality for effective functionality
By Sai S
•Oct 21, 2021
I have enjoyed completing this certification.There are lot challenging cases to solve which is a learning experience for me.
By Mahammad F
•May 5, 2021
This course is mind blowing .I really enjoyed the material that was covered in this course .Thank you IBM and Coursera .
By Oluwafemi O
•Jan 8, 2021
It was an interesting and engaging course that will equip anyone looking for a career in customer service effectively
By Danielle C
•Nov 5, 2021
Very informative, hoping to get into the customer service filed and I believe this course was a great start.
By Ahmed H
•Jul 5, 2021
perfect course affected on my monthly performance even before complete the course
By Denzil S
•Nov 6, 2019
A nice build up to the advanced material, maybe the build up is too long?
By Grace o
•Aug 13, 2020
Great
just needs to be more fun in learning It was too serious
By Roland S
•May 28, 2019
In einigen Bereichen zu Call Center orientiert.
By Khaled S S H A
•Aug 27, 2023
Good learning material and provided knowledge.
By Bongsha F
•Jan 6, 2022
It was awesome and very educative course
By Solomon R O
•Jul 5, 2023
A very interesting course, I learnt a
By Marvin G
•Mar 14, 2023
Thank you team and it's very helpful!
By Wediyanti R
•Oct 27, 2021
i learn a lot, thank you so much.
By Sucharita R S
•Mar 29, 2023
It can be a bit more simplified
By Hemant s
•Aug 25, 2020
Very good and beneficial
By Deleted A
•Apr 17, 2019
it is really good course
By Adeyemi O
•Jun 12, 2023
very enlighteneing
By Kristhel R
•Nov 28, 2021
Pretty good
By Julio V M A
•Jan 20, 2022
muy bueno
By Tolulope O
•May 10, 2022
Topnotch
By Amal M A
•Sep 3, 2023
ممتازة