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Learner Reviews & Feedback for The Critical Role of IT Support Staff in Healthcare by Johns Hopkins University

4.7
stars
603 ratings

About the Course

This is a very exciting time to be exploring a career in Health IT Support! In this introductory course, you’ll learn about various roles in IT support that are common in healthcare. IT support staff play critical roles in many different healthcare venues. In addition to helping clinics, hospitals, and emergency rooms, you may end up providing support in a skilled nursing facility, ambulatory surgical center, virtual care setting, or even a patient’s home! On any given day, you may interact with nurses, physicians, pharmacists, physical therapists, social workers, other allied health professionals, patients or caregivers. Each of these individuals rely on IT support specialists to help them maintain a high reliability healthcare organization. As you learn about what makes Health IT unique, we hope you find inspiration in the stories shared by some of our very own IT support staff at Johns Hopkins. They’ll talk to you about the most common problems they help resolve as well as the complexity and range of issues that arise. Whether you dream of being an end-user computer support specialist, working at a healthcare help desk, or rising to an analyst role, we’re thrilled that you are embarking upon this journey. Welcome again!...

Top reviews

OO

Nov 21, 2022

What an interesting course, well explained and easy to understand. This course have heightened my interest in Health IT, giving more clarity as to how issues are resolved in this space.

JW

Oct 4, 2022

I liked the focus on customer service and how the course emphasized the importance of empathizing with customers and knowing when and how to triage or escalate issues.

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101 - 125 of 135 Reviews for The Critical Role of IT Support Staff in Healthcare

By Rohan V

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Mar 15, 2022

I believe the course cover very basic outline of the healthcare IT support, few details around improving the experience using analytics wall could have been interesting.

By Katelynn W

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Feb 23, 2021

I wish that the teacher was more enthusiastic about the material it would have made the lessons a lot more interesting to learn about.

By kamal k b

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Mar 17, 2021

I think the way examples are describe in this course is the best way to taught.

By THOMAS B W

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Sep 28, 2021

this is a non technical course

By Pier P L

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Feb 19, 2023

It wasn't that instructive, or informative.

By Aart S

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Jan 13, 2021

Withouten even spending more than five minutes in the course I was able to make the final quiz without any mistake. The questions are very bad stated and the answer can be found by just looking at the given answers without mowing the question.

By Mihas` P

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Oct 15, 2022

too long for explaining basic topics. actually 10 minutes all in all can be more than enough.

some audios were of awfull quality.

By Luke B

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Mar 8, 2021

Poorly crafted course, rushed editing work that leaves errors in the filming in the final course videos.

By OLAYOONU I O

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Mar 14, 2024

After completing this course then i am confident to say that i am fit to work in an Healthcare industry as a support personnel and yes i know about baby steps of diving into a new field but i am willing to take the chances and that was what made me to enrol for this certification.

By Isaiah A

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Aug 8, 2023

Am so glad to Enroll and obtained my certificate on The Critical role of IT support staff in Health care at JOHN HOPKINS school of Medicine, through Coursera, I give you guys five star for the Great opportunity given to me.

By Jaspreet S

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Oct 26, 2022

I'm glad that i got an opportunity to get to know so much from this course and wanted to complete this course.

With warm regards,

Jaspreet Singh

By Cathryn G

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Jul 21, 2023

This course is very easy to follow. Everything in this course is explained very well and I was able to follow along without any issues.

By Sarah A

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Aug 8, 2023

informative, and the part I liked the most that real people from the filed talking about their experience.

By Richard M

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Jul 17, 2023

The course was great and informative. Give the basics meanings of the IT Support Staff in Healthcare.

By Jazmyne S

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May 22, 2023

Great course that covers the basics of Healthcare IT Support

By Bryan S

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Oct 31, 2023

easy to understand not rushed, very easy to understand

By Egwu C B

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Sep 1, 2023

I enjoyed this course and excited on this journey.

By ivy s

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Feb 25, 2024

I enjoyed every bit of this lecture..kudos !!!

By Livinus U E

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Jun 30, 2023

It is a great course and I enjoyed it.

By Deen K

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Feb 15, 2023

Very insightful piece of material

By EMS S

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Oct 18, 2023

Super Great and straightforward

By Josue O

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Oct 1, 2023

helpful, basic fundamentals

By Ukpabi P

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Jan 19, 2024

Educational. Thank you.

By Olivia R

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Nov 10, 2023

Very very informational

By Deborah W

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Mar 28, 2024

Very Informative!!