Modern organisations are characterised by increasingly higher levels of uncertainty, complexity and diversity. In our current globalised work environment, how can you manage the power and politics that persistently influence organisational decision-making? Being savvy about organisational politics and having the nous to negotiate and resolve conflict is a critical capability for managers at all levels. This course will develop your negotiation and conflict resolution skills – crucial to becoming a positive influence in your organisation. Via structured learning activities (video lectures, quizzes, discussion prompts and written assessments) you will conceptualise and measure power and politics; analyse and develop strategies for influencing stakeholders; and learn how to act with integrity and purpose when ‘playing politics’.
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- 5 stars75.61%
- 4 stars19.43%
- 3 stars4.24%
- 2 stars0.70%
NEGOTIATION SKILLS: NEGOTIATE AND RESOLVE CONFLICT의 최상위 리뷰
Dr. Heys has fantastic delivery, good supporting materials. The materials learned are relevant for day to day and a good refresher.
I really loved the course it opened my mind in everything that i will do in terms of negotiating and conflict resolution . Thank you very much for bringing this program to me .
One of the best courses I took on the Coursera platform. Induced a lot of learning. Special thanks to the wonderful instructor and Coursera.
This course was very insightful and gave me insights on how to handle conflict and negations in my personal life as well as in business.
Influencing: Storytelling, Change Management and Governance 특화 과정 정보
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