Dialogflow CX: Enable IVR Features for your Voice Agent

학습자는 이 프로젝트에서 다음을 수행하게 됩니다.
1 hour 30 minutes
다운로드 필요 없음
공유 가능한 수료증
데스크톱 전용

This is a self-paced lab that takes place in the Google Cloud console. Build a conversational agent that include IVR features that Dialogflow CX provides. Dialogflow CX provides a simple, visual bot building approach to virtual agent design. For a full voice experience, your Dialogflow CX Agent can be integrated with various conversational platforms, including telephony providers. In this lab, you'll explore these Interactive Voice Response (IVR) features as well as two additional features - conversation repair and Speech Synthesis Markup Language (SSML) - that help end users feel as though they're having a natural, interactive, and cooperative conversation. This lab will show you how to enable various IVR features, but you will only be able to test some of them with the Dialogflow CX Phone Gateway. Features like DTMF (Dual-Tone Multi-Frequency) and Barge-in (where the user can interrupt the bot) are not supported in Dialogflow Telephony and can only be tested with your telephony provider. In this lab you will continue building a conversational agent, exploring and adding the IVR features that Dialogflow CX provides.

개발할 기술

  • Interactive Voice Response (IVR)

  • Speech Synthesis Markup Language

  • Virtual agent

  • dialogflow

프로젝트 작동 방식

대화형 실습 환경에서 새로운 도구 또는 기술을 배우세요.

클라우드 작업 영역에서 소프트웨어 및 도구에 접근할 수 있으며 다운로드할 필요가 없습니다.



Google 클라우드

자주 묻는 질문