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Operations and Patient Safety for Healthcare IT Staff(으)로 돌아가기

존스홉킨스대학교의 Operations and Patient Safety for Healthcare IT Staff 학습자 리뷰 및 피드백

109개의 평가

강좌 소개

Now that you've been introduced to the world of Health IT and the important role played by electronic health records (EHRs), we'll focus on other technologies that play a role in maintaining ongoing operations in healthcare. Telemedicine, patient portals, barcode scanners, printers, and medical devices are just some of the technologies that impact providers and patients. As an IT support specialist, you’ll be asked to troubleshoot issues with a wide variety of tools. You'll see a scenario with a medical device installation where issues related to IP addresses, networking, and MAC addresses come up. When there are disruptions in technology, you’ll need to use training, tip sheets, and problem-solving skills to determine how best to handle the situation. Supporting a high reliability organization means being familiar with the existing processes and protocols for handling calls, creating tickets, escalating issues, and resolving matters. We’ll introduce you to the concept of self-service tickets and the guidance given to hospital staff on how to submit a ticket. You’ll learn about the different priority levels for tickets as well as the tiers of IT support. When a call comes in, there are some important resources you’ll need to access in order to troubleshoot the problem. These can range from standard question templates to tip sheets to complex matrices and knowledge base articles (KBAs). Having these tools in your arsenal is essential as a Health IT support specialist. We‘ll also cover the JIRA process, the need for excellent documentation, and ways in which requests for change are communicated....

최상위 리뷰


2021년 3월 7일

I found the fourth section the most interesting and enjoyable, however, all sections had new information. Thank you!


2022년 7월 1일

This is a well done course. I've been in Hewalthcare IT for 12 years and this should be viewed by everyone.

필터링 기준:

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