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Technical Support Case Studies and Capstone(으)로 돌아가기

IBM 기술 네트워크의 Technical Support Case Studies and Capstone 학습자 리뷰 및 피드백

24개의 평가

강좌 소개

This course allows you to show what you’ve learned in the previous IT Technical Support professional certification courses and apply that knowledge to realistic situations. The IT Technical Support Capstone leads you through a series of technical support case studies that require hands-on work to resolve. You will practice analyzing user help requests and troubleshooting various issues. You’ll demonstrate your knowledge of hardware, software, networking, security, and cloud computing. You’ll also demonstrate your understanding of escalation, levels of support, ticketing systems, and other support tools and systems. And along the way, you’ll show what you’ve learned about the essential communication and customer service skills for effective technical support. By the end of the course, you will better understand how to use your technical support skills in everyday professional settings. You’ll also be prepared to take the CompTIA ITF+ exam for certification....

최상위 리뷰


2022년 10월 28일

For me, this was a short course. I have completed all the previous courses and I am confident that I will be landing a great job using the specialization knowledge.


2022년 8월 26일

This major has helped me develop my professional skills as an IT support specialist. Thank you Coursera, thank you IBM

필터링 기준:

Technical Support Case Studies and Capstone의 6개 리뷰 중 1~6

교육 기관: SYED M S Z

2022년 10월 29일

교육 기관: Mohammed A k

2022년 8월 26일

교육 기관: MARC F

2022년 11월 18일

교육 기관: Danny M G

2022년 9월 19일

교육 기관: Jussef A M

2022년 9월 17일

교육 기관: jae-kil l

2022년 9월 11일